Privacy Policy

I, Olivia Howitt, am committed to maintaining the trust and confidence of all clients, whether you visit my treatment room, external locations, or website. Rest assured, your personal information, including email addresses, will never be sold, rented, or traded with other companies for marketing purposes.

Data Collection and Use
I collect names and email addresses to send e-newsletters and other e-marketing communications. These are designed to share information about my services, provide updates, and ensure my records are accurate. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in my emails.

Legal Basis for Processing Data
I process personal data under the legal basis of legitimate interest, which means I collect and use your information to provide the services you’ve requested. For email communications, I rely on consent, which you are free to withdraw at any time by contacting me or clicking the unsubscribe link in any email.

Retention and Protection of Personal Data
As required by GDPR and the Data Protection Act 2018, I securely store personal information such as your name, contact details, doctor’s name, basic medical information, and treatment notes for 8 years. After this period, your data will be securely destroyed. All personal data is treated with the utmost confidentiality and will not be shared with any third parties, except in the case of a medical emergency, where it may be necessary to share details with medical professionals who are also bound by data protection laws.

Security Measures
I, Olivia Howitt, take the security of your personal information seriously. All paper records are stored securely, and digital records are password-protected and encrypted.

Cookies
My website may use cookies to improve your browsing experience. Cookies are small pieces of data stored on your device to help the website function efficiently. No personal information is collected through cookies, and you can choose to disable them via your browser settings if you prefer.

Your Rights
You have the right to view, amend, or request the deletion of your personal information at any time. Please feel free to contact me directly if you wish to do so.

Complaints
If you have any concerns about how your data is handled, I encourage you to contact me, Olivia Howitt, directly to discuss them. If your concerns are not resolved, you can lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection, via their website or helpline.

Changes to This Policy
I may update this privacy policy from time to time to reflect changes in regulations or my practices. The latest version will always be available on my website.